Contact Us

Need help with a purchase, generation issue, or policy question? Contact the KpopDNA support team.

Support Channels

• Support email: support@kpopdna.com
• Service website: kpopdna.com
• Automated sender address: noreply@kpopdna.com (no direct replies monitored)

Refund-Related Requests

For faster handling, include the following:

• Purchase receipt or checkout email
• Date/time of payment and billed amount
• Issue details and screenshots when available

Response Time

Typical response time is within 1-3 business days, with longer timelines during peak periods or holidays.

Legal Notices

Formal legal notices should be sent by email to support@kpopdna.com with clear subject context, contact identity, and supporting materials.